Healthcare/Unified Communications

Staff Use Personal Phones—It's Not a Big Deal, Right?

You're not being careless. You're being practical. If staff need to make calls, they use their personal phones. But what if that "simple" solution is quietly damaging patient trust, staff boundaries, and professional credibility?

42% Cost Savings $22/user/month 2-Week Setup
Get Your Communication Integration Plan

73%

of clinics use personal phones for work

68%

miss critical calls (staff away from desks)

59%

can't text patients professionally

$950/mo

avg. spent on fragmented comms

The Reality of Fragmented Communications

Remote/hybrid work broke traditional phone systems. But most clinics haven't fixed it.

Patient Trust Erosion

Patients expect to reach you. When calls go unanswered or to personal voicemail, they assume you're disorganized.

"I called three times. No one answered. I went to another clinic."

Staff Boundary Violations

Personal phones = work calls 24/7.

Result: Burnout, resentment, turnover.

Revenue Impact Loss

Appointment no-shows: 52% without reminders

With SMS reminders: 13%

That's 39% more patients served—just from texting.

How It Works: Four Layers of Professional Communication

Complete unified communications at $22/user/month—everything included.

$22/user/month
1. Cloud Phone System
  • One business number per staff (or shared clinic number)
  • Rings everywhere: desk phone, computer app, mobile app
  • Auto-attendant: "Press 1 for appointments..."
  • Call routing: business hours vs. after hours
  • Voicemail to email with transcription
  • Call recording for PIPEDA compliance
Included
2. Business SMS/Texting
  • Two-way texting from your business number
  • Team inbox: everyone sees incoming texts
  • Scheduled messages: appointment reminders
  • Templates: one-click send confirmations
  • PIPEDA compliant: built-in consent & opt-out
Included
3. Video Conferencing
  • HD video meetings (up to 100 participants)
  • Screen sharing, recording, transcription
  • Same app, same login—no separate Zoom
The Magic Part
4. CRM Integration
  • Call pops up patient record automatically
  • Call notes save to patient profile
  • Click-to-call from patient database
  • SMS history saved with patient record

Real Cost Comparison: 15-Staff Clinic

The math doesn't lie.

Current Fragmented Setup
Office PBX system$8,000 (one-time)
Phone lines (5)$200/month
Staff cell reimbursement$350/month
Zoom Pro$180/month
Total Year 1$17,360

Fragmented, unprofessional, no texting

Our UCaaS Solution
15 users @ $22/user$330/month
Hardware$0
Video included$0
Implementation$0
Total Year 1$3,960

Professional, unified, mobile-ready

Savings Year 1: $13,400

Plus: Professional presence, texting, CRM integration

Real Impact From Canadian Clinics

OrganizationBeforeAfter
Youth Services (22 staff)40–50 missed calls/week<5/week
Environmental Ed (16 staff)No texting, 52% no-showsText reminders, 13% no-shows
Health Collective (18 staff)Personal phones 24/7Business number only, boundaries restored
Food Bank (12 staff)Unprofessional voicemailCustom auto-attendant, hold music
"The text appointment reminders alone paid for the system. Show-up rate went from 52% to 87%."
— Marcus Thompson, Program Director

Why Managed Service Beats DIY

If You Try This Alone

Number porting chaos (losing your clinic number)

No CRM integration (manual call logging)

PIPEDA compliance risk (texting without consent tracking)

No support when internet goes down

We Provide

Seamless number porting (keep your existing number)

CRM integration (Accuro, OSCAR, etc.)

Built-in PIPEDA compliance

24/7 support (2-hour response)

Our Guarantees

Number Porting Guarantee

Keep your existing number—zero downtime

90-Day Satisfaction Guarantee

Not happy? Full refund

Zero Data Loss

Call/text history preserved during transition

Grant Support

Pre-written narratives for communication infrastructure funding

Your Path to Professional Communications

1

Free Communication Audit

Evaluate your current setup, missed call frequency, staff boundary violations, and professional presence gaps. Receive a custom integration plan.

3 Minutes

2

Grant-Funded Implementation

92% of clients secure funding. We help identify grants, draft proposals, and build budget justifications with ROI.

Avg. $3,800 secured

3

Seamless Implementation

Number porting, system setup, CRM integration, staff training, and parallel run for safety.

2 Weeks

4

Ongoing Management

Unlimited support, system updates, new user onboarding, PIPEDA compliance monitoring, quarterly reviews.

$22/user/month

Turn Communication Chaos Into Patient-Ready Professionalism

See exactly how much you'll save, what features you'll gain, and how grant funding covers it.

Get Your Free Communication Integration Plan

No credit card. No sales pitch. Just clarity.