Privacy Policy

Who we are

Vyop Canada Corporation (“Vyop,” “we,” “us”), an Ontario Provincial Corporation headquartered at 2030 Bristol Circle, STE 210, Oakville, ON L6H 0H2, Canada, provides managed IT services to businesses in Ontario. This policy explains what information we collect through vyop.ca and our client-facing services, and how we use and protect it.

Information we collect

We collect information in two contexts:

• Website visitors: contact-form submissions (name, email, phone, company, and any message content you provide), and standard technical information (IP address, browser type, pages visited) collected automatically for site operation and security.
• Managed-services clients: information necessary to deliver contracted IT, cybersecurity, and related services — which may include access to client systems, network configuration data, and, incidentally, client business records stored on systems we manage. Given many of our clients are law firms, dental clinics, and financial advisories, this can include data subject to solicitor-client privilege, PHIPA (personal health information), or financial services recordkeeping obligations. We handle this information under the terms of the applicable client services agreement and confidentiality obligations, not under this general website policy.

How we use information

We use website-visitor information to respond to inquiries, provide quotes, and operate and secure vyop.ca. We use client information solely to deliver the managed-services engagement described in the applicable service agreement. We do not sell personal information.

How we protect information

Consistent with the security practices we provide to clients, we apply access controls, encryption in transit, and monitoring to systems that process personal information. No system is completely secure, and we cannot guarantee absolute security, but security is core to our business and we treat information we handle — our own and our clients' — accordingly.

Managed CRM qualification form

If you complete our Managed CRM qualification form, we additionally collect your answers to a short set of business-qualification questions (for example, revenue range, CRM situation, and timing), and we take steps to verify the information you provide before offering a call:

• Automated checks on the email address and phone number you provide.
• A check of your business website and, where relevant, a look-up of publicly available employer/role information on LinkedIn via a third-party data provider (Apify), to confirm the details you shared with us. We only look at public profile data, and this never blocks you from booking a call.
• If you arrive from a paid advertisement, measurement of that ad campaign (Google, Microsoft, and OpenAI/ChatGPT) — including, only after you consent via the cookie banner, reporting a booked call back to that ad platform.

Retention: qualified-lead records are kept for [[PLACEHOLDER: 24 months, confirm with counsel]]; lower-tier submissions for [[PLACEHOLDER: 6 months, confirm with counsel]]; verification-check detail for [[PLACEHOLDER: 90 days, confirm with counsel]]. You may request deletion of your information at any time — see “Your rights” below.

Your rights

Under Canadian privacy law (PIPEDA), you may request access to, correction of, or deletion of personal information we hold about you as a website visitor. Contact sales@vyop.ca to make a request.

Contact

Questions about this policy:
Vyop Canada Corporation
2030 Bristol Circle, STE 210, Oakville, ON L6H 0H2, Canada
sales@vyop.ca · 888-287-6017